This Privacy Policy explains how Omnipath (“we”, “us”, “our”) collects, uses, stores, protects and otherwise processes personal information when you use www.omnipath.co.za or interact with us.
We respect your privacy and are committed to protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Responsible Party
The responsible party for personal information processed through this website is:
Legal Name: Omnipath Holdings
Trading Name: Omnipath
Email: sales@omnipath.co.za
Telephone: +27 (0) 10 018 7503
Physical Address: Gauteng, South Africa
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- your name and surname;
- email address;
- telephone or mobile number;
- billing and delivery address;
- account or login information;
- order and transaction information;
- correspondence and enquiries you send to us;
- information you provide when requesting customer support;
- technical information about your device and browser;
- IP address;
- website usage information;
- cookies and similar technologies; and
- other information you voluntarily provide to us.
We will seek to limit the personal information we collect to information that is adequate, relevant and reasonably necessary for the purposes for which it is processed.
3. How We Collect Information
We may collect personal information when you:
- visit our website;
- create an account;
- place an order;
- complete an online form;
- contact us;
- subscribe to communications;
- request support;
- participate in promotions or surveys; or
- otherwise interact with our website or services.
We may also automatically collect certain technical information when you use our website.
4. How We Use Your Personal Information
We may process your personal information for purposes including:
- processing and fulfilling orders;
- processing payments;
- delivering products or providing services;
- communicating with you about your orders;
- responding to enquiries and support requests;
- managing customer accounts;
- preventing fraud and protecting our website;
- improving our products, services and website;
- maintaining business and transaction records;
- complying with legal and regulatory obligations;
- sending marketing communications where permitted by law and, where required, with your consent; and
- other legitimate purposes communicated to you at the time your information is collected.
5. Lawful Processing
We process personal information in accordance with the requirements and conditions of POPIA.
Depending on the circumstances, processing may be necessary to:
- perform a contract with you;
- comply with a legal obligation;
- protect legitimate interests;
- pursue a legitimate interest that is not overridden by your privacy rights;
- obtain your consent where consent is required; or
- comply with another lawful basis recognised by applicable law.
POPIA requires personal information to be processed lawfully and reasonably and establishes conditions governing the processing of personal information.
6. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Where applicable, payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
Unless necessary for legitimate business or legal purposes, we do not intend to store complete payment-card details on our own systems.
You should review the privacy policy of the payment provider used for your transaction.
7. Sharing Personal Information
We may share personal information with trusted third parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
- payment processors;
- courier and delivery companies;
- website hosting providers;
- IT and technology service providers;
- customer-support providers;
- accounting and professional advisers;
- analytics and marketing providers;
- fraud-prevention providers; and
- government, regulatory or law-enforcement authorities where legally required.
Where third parties process personal information on our behalf, we will take reasonable steps to require appropriate confidentiality and security measures.
We do not sell your personal information to third parties.
8. International Transfers
Some of our technology, hosting, payment, analytics or other service providers may process information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing comply with applicable legal requirements, including POPIA where applicable.
9. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- make the website function properly;
- remember preferences;
- maintain sessions;
- understand how visitors use the website;
- improve website performance;
- analyse traffic; and
- support marketing activities where applicable.
You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of the website.
Where required by law, we will obtain appropriate consent before using certain cookies or similar technologies.
10. Marketing Communications
We may send promotional communications where permitted by applicable law.
You may unsubscribe from marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us at:
[MARKETING / PRIVACY EMAIL]
Unsubscribing from marketing communications does not prevent us from sending essential transactional or service-related communications.
11. Security
We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unlawful processing, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a security compromise affecting personal information, we will take appropriate steps required by applicable law.
12. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
For example, transaction and accounting records may need to be retained to comply with legal obligations.
13. Your Rights
Subject to applicable law, you may have the right to:
- request confirmation as to whether we hold personal information about you;
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- request deletion of personal information where legally permitted;
- object to certain processing;
- withdraw consent where processing is based on consent;
- object to direct marketing; and
- lodge a complaint regarding the processing of your personal information.
POPIA provides data subjects with rights concerning their personal information, including rights relating to access, correction and objection.
14. How to Exercise Your Rights
To make a privacy-related request, contact:
Information Officer / Privacy Contact
Name: Patience Maduwa
Email: sales@omnipath.co.za
Telephone:+27 (0) 10 018 7503
Address: Gauteng, South Africa
We may need to verify your identity before processing certain requests.
15. Complaints
If you believe that we have processed your personal information unlawfully or have otherwise interfered with your privacy rights, please contact us first so that we can investigate and attempt to resolve the matter.
You may also have the right to lodge a complaint with the Information Regulator of South Africa.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
17. Children’s Information
Our website is not intentionally directed at children, and we do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information unlawfully, please contact us so that we can investigate and take appropriate action.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The updated version will be published on this page with a revised “Last Updated” date.
19. Contact Us
If you have any questions about this Privacy Policy or how we process personal information, please contact:
Omnipath
Website: www.omnipath.co.za
Email: sales@omnipath.co.za
Telephone: +27 (0) 10 018 7503
Physical Address: Gauteng, South Africa